Who we are
Vidd AI is DD Operations LLC, doing business as Vidd AI, based on Martha's Vineyard, Massachusetts. We build and run AI assistants: personal assistants for people, and assistants that work for a whole business and its team. You reach us at david@viddai.net.
Who this policy covers
- Visitors browsing viddai.net.
- Demo callers: people who fill out the form on our Meet page and get a call from Vidd, our demo assistant.
- Clients: people and businesses whose assistant we build and run.
- Teams: employees of a business client who are authorized to talk to the business's assistant, for example in the company group chat.
- Third parties: people and businesses a client's assistant contacts on the client's behalf, and people who call a business line the assistant answers.
What we collect from website visitors
Very little. We use Plausible, a privacy-focused analytics tool that works without cookies and doesn't build personal profiles. We don't run ad trackers, and we don't sell anything about your visit to anyone.
A few page assets load from third-party services: our fonts come from Google Fonts, and the program logos shown around the site (for example on our integrations page, homepage, and business page) load from Composio's public logo service. Like any web request, those services see standard connection data such as your IP address. Neither sets tracking cookies through our site.
What we collect when you try the demo call
When you use the Meet page, you give us your name, email address, and phone number, and we place one automated AI call to that number. That call is recorded, transcribed, and summarized. We tell you at the start of the call, and by submitting the form you consent to receiving the call and to its recording and transcription. After the call, we email the transcript and recording link to the address you gave us.
Demo calls are capped, per phone number and per day overall, to prevent abuse. Only enter a phone number you own or have permission to use. Demo calls last up to ten minutes.
The chat on our website
Our business page has a chat box that answers questions about Vidd AI. When you type a question, the text is sent to Anthropic, the company behind the Claude AI, which writes the answer from information we approved. Before a question is answered, Cloudflare Turnstile checks that it comes from a person and not a bot; to do that it receives your IP address and standard browser information. We save each question and its answer, with the time and a random number for your visit, in Make, the tool that moves data between our services, so we can see which questions come up and improve the answers. We do not save your name, email or IP address with the chat. Chat questions and answers are kept for 90 days, then deleted. Please don't type health, payment or other sensitive details into the chat. If a message looks like an emergency, the chat only tells you to call 911, and that message is not saved.
Text messages
If you use a Vidd AI assistant, your assistant may send text messages to the mobile number you give us, and you may text it back.
We do not share or sell your mobile number, or your consent to be texted, with anyone. Your mobile information is never shared with third parties or affiliates for marketing or promotional purposes. It is used only to operate the assistant you asked us to run.
We pass your number to the messaging providers that carry the message for us, and to the phone carriers that deliver it. They act on our instructions and may not use your number for anything else.
Your conversations with your assistant are kept so the assistant can do its job and so you have a record of what it did. They are never shared between customers, never pooled, and never used to help someone else's assistant.
Message frequency varies with how you use your assistant. Message and data rates may apply. Reply STOP at any time to stop messages. Reply HELP for help. Stopping messages does not cancel your service, and you can turn messages back on by texting START or by asking us.
What we collect when we run your assistant
A personal assistant only works if it can reach your stuff. As a client, you choose what to connect, typically some of: email, calendar, files, phone and messaging, and the business tools you already use. From there, we handle:
- Your conversations with your assistant: texts, calls, and the requests you make.
- What your assistant learns about you: preferences, routines, the people you deal with, how you like things filed. This is the "it learns you" part.
- Action logs: a written record of what your assistant did, which you can read any time.
- Task data: the content it touches while doing your work: the invoice it files, the email it drafts, the booking it makes.
When your assistant contacts someone for you (calls the plumber, texts a customer), it handles that person's name, number, and the content of the exchange as needed to do the task. Calls your assistant makes or takes are recorded and transcribed, and it discloses recording at the start of a call.
For business clients, the same applies at the company level. The assistant may work with the business's calendars, client records, and the tools the business already uses. Team members the business authorizes can talk to it, and their messages to the assistant are handled the same way the owner's are. The business owner sets per-person rules at setup, and the assistant shares business information with team members according to those rules. If the assistant answers the business's phone line, those calls are recorded and transcribed, and it discloses recording at the start of each call.
How we use it
- To run your assistant and do the tasks you ask for.
- To let your assistant learn your preferences so you repeat yourself less.
- To follow up after a demo call (the transcript email, and David reaching out).
- To keep the service safe: abuse limits, action logs, approval rules.
We do not sell your data. We do not run ads. We do not train our own AI models on your data. The AI providers we use process your requests through their business APIs, which under their policies are not used to train their models.
Who processes data for us
We build on established services, each getting only what it needs to do its job:
| Service | What it does for you |
|---|---|
| Anthropic & OpenAI | The AI that understands requests and does the thinking |
| Retell | Runs the voice calls (speech, transcription, recording) |
| Twilio | Phone numbers and call connections |
| Make | Moves task data between services, and keeps the website chat log for 90 days |
| Email delivery (transcripts, follow-ups) | |
| Netlify | Hosts this website and the client dashboard |
| Supabase | Sign-in and the daily activity counts shown on the client dashboard |
| Resend | Sends the dashboard sign-in emails |
| Composio | Holds the permissions your assistant uses to reach your tools. You sign in with each tool yourself; we never see your passwords |
| Orgo | Runs each client's assistant on its own separate computer |
| Cloudflare | The bot check on our forms and the website chat (Turnstile). No tracking cookies |
| Better Stack | Watches whether our site and dashboard are up. Sees no personal data |
| Calendly | Books your call with David |
| Plausible | Cookieless site analytics |
We may disclose information if the law genuinely requires it, or to protect against fraud and abuse of the service.
Isolation between customers
Each client's assistant is set up separately. What your assistant knows about you stays with your assistant. It is never shared between customers, never pooled, and never used to help someone else's assistant. David, as the operator, accesses your setup only to build, fix, and improve your assistant.
Approvals and control
You set the rules for your assistant: what it does on its own and what always waits for your OK. Consequential actions, like anything involving money, always wait for your approval; our systems are built so the assistant cannot spend money on its own. Everything it does is written to an action log you can read.
How long we keep things
- Demo data (form info, recording, transcript): kept for up to 90 days so David can follow up, then deleted from our call system. The transcript and recording we emailed you are yours to keep. Ask sooner and we delete it right away.
- Client data, including your assistant's action logs and what it has learned about you: kept while we run your assistant. When service ends, we delete your assistant's data within 30 days, except records the law requires us to keep.
- Website chat (questions and answers): kept for 90 days, then deleted.
- Site analytics: aggregate only, no personal profiles to delete.
Your choices
Email david@viddai.net to ask what we hold about you, correct it, export it, or delete it. We honor reasonable requests regardless of where you live, and we'll respond within 30 days.
Security
Access to your accounts is granted by you and scoped to what your assistant needs. Your login credentials are stored in an encrypted password vault, separate per customer, and are not placed into AI prompts or the assistant's memory. Because the accounts are yours, you can always lock the assistant out. For accounts it signs into with a vaulted password, changing that password cuts access immediately. For accounts connected through a provider sign-in, such as Google or Microsoft, a password change alone does not always end an active connection, so we revoke the connection on request and confirm it is dead, same day. Guardrails live in code, not just in promises: destructive actions and payments are blocked without your approval. No system is perfectly secure, and we won't pretend otherwise. If a breach ever affects your data, we'll tell you promptly and plainly. The plain-English walkthrough lives on our Security page.
Children
Our services aren't directed at children under 13, and we don't knowingly collect their information.
Changes
If this policy changes, we update this page and the date at the top. Meaningful changes get told to clients directly, not buried.
Contact
DD Operations LLC d/b/a Vidd AI
Martha's Vineyard, MA
david@viddai.net · viddai.net